Timeline: August 2017 //8-hour Design Sprint
When I ask my friends: "why do you use Venmo?", recurring phrases that come up are "it's convenient" and "it's safe".
I decided to delve into a design sprint to determine the pain points of Venmo's "convenient" and "secure" experience.
When I need to pay a large amount of money with Venmo, I want make sure I am paying the right person. But I can’t do that well because:
1) Multiple users with the same name pop up at the same time
2) Venmo usernames are automatically generated with no intuitive pattern
3) Venmo profile pictures are small and hard to see, or even non-existent for some users
4) There is no verification process to confirm if I am requesting from or paying the right person